What is the shipping method?
We offer a variety of shipping methods, including express delivery, regular mail, etc. The specific shipping method will be displayed when you place an order and can be selected according to your needs.
How can I track my order?
After your order is shipped, you will receive a confirmation email or SMS with logistics tracking information. You can use the tracking number provided to check the status of your order on the logistics company’s website.
How long does it take to ship?
Shipping times vary depending on factors such as region, shipping method, and order processing time. In general, you can check the estimated delivery time range in the confirmation email after placing an order.
What should I do if I receive damaged goods?
If the goods you received were damaged during transportation, please contact our customer service team immediately and provide relevant photo evidence. We will process your return or exchange as soon as possible.
Can I choose the delivery date or time?
At present, we are unable to provide precise delivery date or time selection services. The delivery time will be determined by the logistics company’s arrangements and your geographical location.
What should I do if the order is not delivered on time?
If your order exceeds the estimated delivery time range, you can first check the logistics tracking information of the order. If you have any questions or need help, please feel free to contact our customer service team and we will do our best to solve the problem for you.
